At Dezhou Shuoya Cross-Border E-Commerce Co., Ltd., we are committed to providing customers with a clear, reliable, and transparent shipping experience when purchasing children’s toys and related products through our online store.

This Shipping Policy explains how orders may be processed, prepared, shipped, delivered, tracked, and handled in circumstances such as delivery delays, unsuccessful delivery attempts, damaged packages, or other transportation issues.

Because we operate in the cross-border e-commerce sector, shipping times, delivery methods, customs procedures, and available destinations may vary depending on the destination country or region, transportation conditions, logistics providers, and other circumstances.

Please review this policy before placing an order.

1. Company Information

Company Name: Dezhou Shuoya Cross-Border E-Commerce Co., Ltd.

Business Address:
Dezhou City, Pingyuan County,
Deyuan Subdistrict,
South of Ping’an Avenue and East of Erhuan East Road,
Within the Second Entrepreneurship Industrial Park,
Shandong Province, China

Our business primarily involves the online sale of children’s toys and related products through cross-border e-commerce channels.

2. Shipping Availability

We provide shipping services for eligible orders placed through our online store.

Because this is a cross-border e-commerce business, shipping availability may depend on factors including:

  • Destination country or region;
  • Local delivery conditions;
  • Availability of logistics services;
  • Product characteristics;
  • Transportation restrictions;
  • Customs requirements;
  • Import regulations;
  • Carrier policies;
  • Local delivery infrastructure; and
  • Other circumstances affecting international transportation.

The destinations available for a particular product or order will be determined by the shipping options presented during the ordering process.

If a destination is not available at checkout, the order may not be eligible for delivery to that location through the available shipping methods.

3. Order Processing

After an order is successfully placed and payment is confirmed, we may begin the order processing and fulfillment process.

Order processing may include:

  1. Confirming order information;
  2. Confirming payment status;
  3. Preparing the purchased products;
  4. Checking product quantities and condition;
  5. Packaging the products;
  6. Preparing shipping documentation where required;
  7. Handing the package to the applicable logistics provider; and
  8. Providing tracking information where available.

Processing time may vary depending on product availability, order volume, holidays, logistics arrangements, and other operational circumstances.

An order is considered shipped when it has been handed over to the applicable logistics or delivery provider.

4. Shipping Time

International shipping times can vary significantly depending on the destination and transportation method.

The delivery time shown during checkout, on an order page, or in other applicable purchasing information should be considered the most relevant estimated timeframe for the specific order.

Shipping estimates are not guaranteed delivery dates.

Delivery may take longer than the estimated timeframe because of circumstances including:

  • Customs inspection;
  • Customs clearance;
  • Import procedures;
  • Weather conditions;
  • Transportation disruptions;
  • Carrier delays;
  • Public holidays;
  • Peak shopping periods;
  • Incorrect or incomplete delivery information;
  • Local delivery issues;
  • Changes in transportation routes;
  • Security inspections;
  • Unforeseen logistical events; or
  • Other circumstances beyond our reasonable control.

Customers should therefore allow sufficient time for international transportation when placing an order.

5. Estimated Delivery Dates

Any delivery estimate provided during the purchasing process is an estimate rather than a guarantee.

Estimated delivery time may include both:

  • Order processing time; and
  • Transportation and last-mile delivery time.

The actual delivery date may differ from the estimated date.

A delay does not automatically mean that an order is lost.

If tracking information indicates that the package remains in transit, customers may need to allow additional time for the carrier to complete transportation.

6. Tracking Information

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may not become active immediately after a shipping label is created.

There may be a period between the creation of shipping information and the first carrier scan.

Tracking information may subsequently be updated as the package moves through different stages of transportation.

Depending on the destination and logistics provider, tracking information may include:

  • Shipment acceptance;
  • Departure information;
  • Transportation status;
  • Customs processing;
  • Arrival in the destination country or region;
  • Local carrier processing;
  • Out-for-delivery status; and
  • Delivery confirmation.

Tracking updates are provided by logistics or delivery providers and may not always update in real time.

7. Shipping Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Shipping information may include:

  • Recipient name;
  • Street address;
  • City;
  • State, province, or administrative region;
  • Postal or ZIP code;
  • Country or region; and
  • Telephone or other delivery information where required.

Customers should carefully review their shipping information before completing an order.

Incorrect or incomplete information may cause:

  • Delivery delays;
  • Failed delivery attempts;
  • Package returns;
  • Additional delivery charges;
  • Difficulty contacting the recipient; or
  • Other transportation problems.

8. Changes to Shipping Information

If you discover that your shipping information is incorrect after placing an order, please contact customer service as soon as possible.

We may attempt to update the information before the order is dispatched.

However, once an order has been packed, shipped, or transferred to a logistics provider, changes may no longer be possible.

If a shipping address cannot be changed after dispatch, customers may need to contact the applicable carrier where such a service is available.

We cannot guarantee that an address change will be successfully completed after an order has entered transportation.

9. Packaging

We take reasonable steps to package children’s toys appropriately for transportation.

Packaging may be designed to help protect products from ordinary handling and transportation conditions.

Depending on the product, packaging may include:

  • Protective outer packaging;
  • Product boxes;
  • Protective materials;
  • Sealing materials; and
  • Other packaging materials appropriate to the product.

Customers should inspect both the shipping package and the product upon delivery.

If significant external damage is visible, customers should document the condition of the package where reasonably possible.

10. Damaged Packages

If a package arrives visibly damaged, customers should inspect the product as soon as reasonably possible.

Where appropriate, customers should take photographs or videos showing:

  • The exterior of the package;
  • Shipping labels;
  • Visible damage;
  • Internal packaging;
  • The affected product; and
  • Any other relevant evidence.

If the product has been damaged during transportation, please contact customer service promptly so that the issue can be reviewed.

Additional information may be requested to determine the appropriate resolution.

11. Lost Shipments

A shipment is not necessarily considered lost simply because there has been no tracking update for a period of time.

International shipments may experience periods without visible tracking updates because of:

  • Customs processing;
  • Transfer between logistics providers;
  • Transportation between countries or regions;
  • Local carrier processing;
  • Delayed scanning; or
  • Other logistical circumstances.

If tracking information indicates that the package has stopped moving for an unusually long period, the shipment may be investigated through the applicable logistics provider.

If a shipment is officially determined to be lost, an appropriate solution may be considered in accordance with the circumstances, applicable shipping arrangements, and applicable law.

12. Delayed Shipments

Shipping delays may occur for reasons outside our direct control.

Possible causes include:

  • Customs inspections;
  • Customs clearance delays;
  • Severe weather;
  • Transportation congestion;
  • Carrier operational issues;
  • Public holidays;
  • Seasonal shipping peaks;
  • Local delivery disruptions;
  • Security inspections;
  • Incorrect delivery information;
  • Import procedures;
  • Government restrictions; or
  • Other unforeseen circumstances.

Where tracking information remains available, customers should use the latest tracking status as the primary indication of shipment progress.

A delay does not automatically qualify an order for cancellation or refund unless otherwise required by applicable law or approved under the applicable return and refund terms.

13. Customs and Import Procedures

Cross-border orders may be subject to customs inspection, import procedures, duties, taxes, fees, or other requirements imposed by the destination country or region.

Customs requirements vary by jurisdiction and may depend on factors including:

  • Destination;
  • Product type;
  • Declared value;
  • Import regulations;
  • Local customs policies; and
  • Other applicable requirements.

Customers are responsible for complying with applicable laws and requirements in their destination country or region to the extent required by law.

Customs authorities may inspect packages and may delay delivery while an order is being reviewed or processed.

We do not control customs authorities or their processing times.

14. Customs Delays

Customs processing may cause delivery to take longer than the original estimated timeframe.

A customs delay may occur even when the shipment has been correctly prepared and dispatched.

Tracking information may show statuses such as:

  • Customs clearance;
  • Customs inspection;
  • Import processing;
  • Awaiting customs documentation; or
  • Other customs-related statuses.

Customers may be required to provide information or documents to the applicable customs authority or delivery provider where required.

15. Restricted or Undeliverable Destinations

Certain destinations may be unavailable because of:

  • Logistics restrictions;
  • Carrier limitations;
  • Customs requirements;
  • Import restrictions;
  • Product-specific transportation restrictions;
  • Local regulations;
  • Service availability; or
  • Other operational considerations.

We reserve the right to restrict shipping to a destination when fulfillment is not reasonably possible or when shipping would violate applicable laws, regulations, carrier rules, or other requirements.

If an order cannot be shipped to the selected destination, we may contact the customer through the applicable transaction or customer service channel to determine an appropriate solution.

16. Delivery Attempts

The local carrier may make one or more delivery attempts depending on its procedures.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the package cannot be accessed, or another issue prevents delivery, the carrier may:

  • Attempt delivery again;
  • Hold the package for collection;
  • Contact the recipient;
  • Return the package to another facility; or
  • Return the package to the sender.

Customers should monitor tracking information and respond to carrier requests when necessary.

17. Failed Delivery

A shipment may be considered unsuccessfully delivered when the carrier is unable to complete delivery because of circumstances such as:

  • Incorrect or incomplete address;
  • Recipient unavailable;
  • Failure to collect the package;
  • Refusal to accept delivery;
  • Local access restrictions;
  • Incorrect postal code;
  • Unavailable delivery service;
  • Failure to respond to carrier requests; or
  • Other circumstances attributable to the recipient.

If a package is returned to us, customers should contact customer service to determine whether reshipment, refund, or another solution is available.

Additional shipping costs may apply to reshipment where the original delivery failure resulted from information or actions attributable to the customer and where permitted by applicable law.

18. Refusal of Delivery

Customers should avoid refusing delivery unless there is a legitimate reason to do so.

Refusing a package may cause it to be returned through the logistics network and may significantly delay the resolution of the order.

If a customer refuses delivery, the availability of a refund, replacement, or reshipment may depend on the reason for refusal, the condition of the returned package, shipping costs, and applicable laws and regulations.

19. Incorrect or Incomplete Addresses

If an order is shipped to an incorrect or incomplete address provided by the customer, we may be unable to change the destination after dispatch.

The customer may need to contact the carrier directly if an address correction service is available.

If the package is returned because of an incorrect or incomplete address, reshipment may be possible depending on the circumstances.

Additional shipping costs may apply where permitted by applicable law.

20. Multiple Items in One Order

If an order contains multiple products, the products may be shipped together or separately depending on fulfillment and logistics arrangements.

If products are shipped separately, customers may receive:

  • Multiple tracking numbers;
  • Different delivery dates; or
  • Separate packages.

The delivery of one package does not necessarily mean that all packages associated with the same order have been delivered.

Customers should check the applicable tracking information for each shipment where multiple shipments are provided.

21. Shipping Charges

Shipping charges, if applicable, will be displayed during the purchasing process before the order is completed.

Shipping costs may vary depending on:

  • Destination;
  • Package size or weight;
  • Shipping method;
  • Logistics provider;
  • Product characteristics;
  • Delivery requirements; and
  • Other applicable factors.

Customers should review the final shipping charge displayed at checkout before completing payment.

22. Additional Delivery Charges

Additional transportation or delivery charges may arise in circumstances such as:

  • Incorrect address information;
  • Address changes after dispatch;
  • Failed delivery attempts;
  • Remote-area delivery requirements;
  • Package redirection;
  • Customer-requested reshipment;
  • Failure to collect a package; or
  • Other circumstances attributable to the customer.

Any applicable additional charges will depend on the circumstances and the applicable logistics arrangements.

23. Holidays and Peak Seasons

Shipping and fulfillment may take longer during periods of high order volume, public holidays, major shopping events, seasonal sales, and other peak periods.

During these periods:

  • Order processing may take longer;
  • Carrier networks may experience congestion;
  • Customs processing may take longer; and
  • Local delivery services may experience increased demand.

Customers should consider these factors when planning purchases for birthdays, holidays, celebrations, or other time-sensitive occasions.

24. Weather and Unforeseen Events

Transportation may be affected by circumstances beyond our reasonable control.

These may include:

  • Severe weather;
  • Natural disasters;
  • Transportation accidents;
  • Infrastructure disruptions;
  • Public emergencies;
  • Government measures;
  • Labor disruptions;
  • International transportation interruptions;
  • Customs restrictions;
  • Security events; and
  • Other unforeseen circumstances.

When such circumstances occur, delivery may take longer than originally estimated.

We will take reasonable steps to support order fulfillment, but we cannot guarantee delivery within an estimated timeframe when transportation is materially affected by circumstances beyond our reasonable control.

25. Product-Specific Shipping Requirements

Certain children’s toys may have special packaging, transportation, handling, or regulatory requirements.

Depending on the characteristics of a product, shipping arrangements may be affected by:

  • Product dimensions;
  • Product weight;
  • Packaging requirements;
  • Transportation restrictions;
  • Destination regulations;
  • Carrier requirements; or
  • Other applicable conditions.

If a particular product cannot be shipped using a selected shipping method, an alternative arrangement may be offered where reasonably available.

26. Shipping for Children’s Toys

We recognize that children’s toys may be purchased for birthdays, holidays, gifts, family activities, and other time-sensitive occasions.

However, international delivery times cannot always be guaranteed.

Customers purchasing toys for a specific occasion should place orders sufficiently in advance to account for:

  • Order processing;
  • International transportation;
  • Customs procedures;
  • Local delivery;
  • Potential delays; and
  • Other unforeseen circumstances.

We recommend checking available delivery estimates before completing an order when timing is particularly important.

27. Delivery Confirmation

A shipment may be considered delivered when the applicable carrier records the package as delivered.

Delivery confirmation may be based on information supplied by the carrier, which may include:

  • Delivery scans;
  • Delivery timestamps;
  • Recipient confirmation;
  • Local carrier records; or
  • Other delivery records.

If tracking shows that a package has been delivered but the recipient cannot locate it, the customer should first check with:

  • Household members;
  • Building reception or management;
  • Neighbors where appropriate; and
  • The local delivery provider.

If the package still cannot be located, customers should contact us through the applicable customer service channel so that the matter can be reviewed.

28. Packages Marked as Delivered but Not Received

If a package is marked as delivered but has not been received, we may review the available delivery information.

The review may include:

  • Tracking records;
  • Delivery status;
  • Delivery date;
  • Carrier information;
  • Shipping address; and
  • Other relevant information.

Because the actual delivery is performed by the applicable carrier, the resolution may depend on the carrier’s investigation and records.

Customers should report such issues promptly after the tracking status changes to “Delivered.”

29. Shipping and Returns

Shipping and return procedures are related but separate.

If a customer receives a damaged, defective, incorrect, or otherwise eligible product, the customer should follow the applicable Return & Refund Policy before sending the product back.

Customers should not independently return products to an address that has not been authorized for the specific return.

Return shipping arrangements may vary depending on the reason for the return.

30. Order Cancellation During Shipping

Once an order has been dispatched, cancellation may no longer be possible.

If the customer wishes to cancel an order after dispatch, the customer may need to wait until delivery and then follow the applicable return procedure if the order qualifies for a return.

Any cancellation or return rights required by applicable law will continue to apply.

31. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information;
  • Reviewing order details before payment;
  • Monitoring available tracking information;
  • Responding to carrier requests where necessary;
  • Following applicable customs or delivery requirements;
  • Collecting packages within the applicable carrier holding period; and
  • Contacting customer service promptly when a shipping problem occurs.

Failure to provide accurate information or respond to necessary delivery procedures may result in delays or unsuccessful delivery.

32. Shipping Information and Personal Data

Information necessary to fulfill an order may be shared with logistics, transportation, delivery, payment, technology, or other service providers involved in processing the transaction.

Such information may include:

  • Recipient name;
  • Delivery address;
  • Contact information where necessary;
  • Order information; and
  • Other information reasonably necessary for shipment and delivery.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy and data protection laws.

33. Shipping Restrictions

We may decline or cancel a shipment when:

  • The destination is unavailable;
  • The selected shipping method cannot transport the product;
  • Applicable laws prohibit the shipment;
  • Carrier restrictions prevent transportation;
  • Customs requirements cannot reasonably be satisfied;
  • Required shipping information is unavailable or inaccurate; or
  • Other circumstances make fulfillment impracticable or unlawful.

If an order cannot be fulfilled because of a shipping restriction, an appropriate resolution will be considered based on the circumstances and applicable law.

34. Shipping Claims

Customers should report shipping-related problems as soon as reasonably possible.

Shipping claims may include:

  • Damaged package;
  • Damaged product;
  • Missing item;
  • Lost shipment;
  • Incorrect delivery;
  • Delivery marked as completed but not received; or
  • Other material transportation problems.

Customers may be asked to provide photographs, videos, tracking information, order information, or other evidence reasonably necessary to investigate the claim.

35. Resolution of Shipping Issues

When a shipping issue occurs, we may coordinate with the applicable logistics provider to investigate the situation.

Depending on the circumstances, a resolution may include:

  • Continued delivery;
  • Carrier investigation;
  • Replacement;
  • Reshipment;
  • Refund;
  • Partial refund; or
  • Another appropriate solution.

The specific resolution will depend on the nature of the issue, available evidence, shipping status, product condition, and applicable laws and regulations.

36. No Guaranteed Delivery Date

Unless a specific guaranteed delivery service is expressly stated in the applicable order terms, delivery dates are estimates only.

We are not responsible for delays caused by circumstances beyond our reasonable control, including customs processing, carrier delays, severe weather, public emergencies, transportation disruptions, or other unforeseen events.

This provision does not limit any mandatory rights provided to consumers under applicable law.

37. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

  • Changes in logistics arrangements;
  • Changes in shipping services;
  • Changes in available destinations;
  • Changes in fulfillment procedures;
  • Changes in applicable laws or regulations;
  • Changes in carrier requirements; or
  • Other operational requirements.

The updated version will be published with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

38. Contact and Shipping Assistance

Dezhou Shuoya Cross-Border E-Commerce Co., Ltd.

Business Address:
Dezhou City, Pingyuan County,
Deyuan Subdistrict,
South of Ping’an Avenue and East of Erhuan East Road,
Within the Second Entrepreneurship Industrial Park,
Shandong Province, China

For shipping-related questions, delivery issues, tracking inquiries, address problems, or other transportation matters, customers should use the customer service or contact channel made available through the relevant online store or transaction service.

When contacting us regarding a shipment, please provide the order number and tracking information where available.

39. Final Statement

We aim to provide customers with a transparent and dependable cross-border shipping experience when purchasing children’s toys and related products.

While we take reasonable steps to support timely fulfillment and delivery, international transportation involves multiple parties and may be affected by customs procedures, carrier operations, weather, local infrastructure, and other factors outside our direct control.

By placing an order, customers acknowledge that estimated shipping times are not guaranteed delivery dates and agree to provide accurate shipping information and comply with applicable delivery and import requirements.

We will make reasonable efforts to assist customers when shipping problems occur and will handle eligible shipping, replacement, return, and refund requests in accordance with this policy, our applicable after-sales procedures, and applicable laws and regulations.